Damaged or Missing Item Policy

At No-Snore, we strive to ensure a smooth shopping experience. However, in rare cases, damaged or missing items may occur. If this happens, follow the steps below to resolve the issue as quickly as possible.

1️⃣ Reporting Damaged Items

If your order arrives with damaged items, please notify us within 24 hours of delivery.

📌 How to Report a Damaged Item:

Email our Customer Support Team at hello@no-snore.co.
Include clear photos of:
- The damaged product(s)
- The packaging (to assess shipping damage)
Provide a brief description of the issue and your order number.

2️⃣ Reporting Missing Items

If your order is missing any items, please contact us within 24 hours of delivery.

📌 How to Report a Missing Item:

Email hello@no-snore.co with your order number.
List the missing items.
If possible, attach a photo of the package as received.

3️⃣ Proof Requirements

To ensure a smooth resolution, please provide:
✔ For damaged items:

Clear photos of the damaged item and packaging.
✔ For missing items:
A photo of the package as received (if possible) and a list of missing products.

4️⃣ Resolution Process

Once we receive your claim and proof, our team will review it within 2-3 business days.

📌 If your claim is approved:

If the item is in stock, we will send a replacement at no additional cost.
If the item is out of stock, we will issue a refund to your original payment method.
Refunds do not include shipping fees, unless the issue was due to an error on our part.

🚨 Important Notes:

Failure to provide timely proof may result in denial of the claim.
We reserve the right to refuse claims that show signs of misuse, tampering, or fraudulent activity.